Unified Communications

Unified Communications Solutions for Small Businesses

Communication has always been essential to the success of any business.

In this digital age, faster response times can help you stay ahead of the competition and stand out in a crowded market.

Your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels.

From internal collaboration among teams to dealing with customers, your business will benefit from a fully unified ICT environment.

Unified Communications effectively connects people, applications, clouds and networks, transforming how quickly and efficiently information can be shared. This helps to satisfy your customer’s increasing demands as well as improving employee productivity and boosting your bottom line.

How Unified Communications Can Boost Business Productivity

Boost business agility

By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision-making, customer interaction and overall efficiency.

Reduce business costs and complexity

Features such as Presence, Video Call and Collaboration can reduce the need for excessive travel. Employees can work more flexibly through hot-desking, home working or while on the move.

Attract the next generation of candidates

Millennials are set to be the biggest generation in the workforce, so providing the right technology that caters for the way they work is essential. Millennials expect technology to be fast, accessible and on-demand.

Improve the workplace experience

Businesses are under pressure to appear available to their customers at all times, so the technology you provide to employees can make all the difference. Employee engagement and satisfaction are vital parts of the employee experience and will have a knock-on effect to the customer. Collaborate features are available on a mobile app so your employees will have their business communication system available wherever they are.

Streamline your IT operations

By providing greater control and personal administration via the online portal, Collaborate removes the burden from your IT team. Administrators can quickly configure the system according to the organisation’s changing requirements, whilst employees can easily manage their communication environment through the desktop and mobile apps.

Introducing Horizon Collaborate

Horizon Collaborate is our unified communications solution for SMEs, offering services such as instant messaging, presence, voice, video, desktop / application sharing and document sharing.

Your team can access business communications and collaboration services from their favourite devices - wherever they are - thanks to end user applications for Windows, MAC, Android and iOS.

Fully integrated with our hosted telephony service, Horizon Collaborate supports all the features and functionality of a telephone system for a true unified communications experience.

Key Features of Horizon Collaborate

Horizon Collaborate is suitable for any size of business looking to improve productivity, increase collaborative team working, attract more diverse talent and speed up business decisions.

  • Instant messaging: Online chat between users, reducing email inefficiencies.
  • Video Calling: Create a stronger collaborative experience using visual communication from mobile or desktop app.
  • Presence: Shows personal status that helps define the best way to communicate.
  • Hosted PBX features: The full telephony feature set and service including bundled minutes.
  • Ad-hoc and Planned Conferencing: Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.

Download the Collaborate unified communications brochure (PDF)

Discover the benefits of Unified Communications for your business.